Privacy Policy

1. Introduction

Green Haven Home Care ("we," "our," or "us") is committed to protecting the privacy and confidentiality of personal information provided by our patients, potential patients, and website visitors. This Privacy Policy explains how we collect, use, protect, and disclose information when you use our services or visit our website.

As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA), California Consumer Privacy Act (CCPA), and other applicable privacy laws.

2. Information We Collect

Personal Information

• Name, address, phone number, and email address
• Emergency contact information
• Insurance information and payment details
• Care preferences and scheduling information

Protected Health Information (PHI)

• Medical history and current health conditions
• Medications and treatment plans
• Care notes and progress reports
• Physician and healthcare provider information

Website Information

• Information submitted through contact forms
• IP address and browser information
• Website usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

Care Services

• Providing personalized home care services
• Coordinating care with your healthcare providers
• Scheduling and managing care appointments
• Emergency contact and safety purposes

Business Operations

• Processing payments and insurance claims
• Quality assurance and care improvement
• Compliance with legal and regulatory requirements
• Responding to inquiries and customer service

Website and Communications

• Responding to contact form submissions
• Improving our website and services
• Sending important updates about our services
• Analytics to understand website usage

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• With Your Consent: When you authorize us to share information
• Healthcare Coordination: With your physicians and healthcare providers for care coordination
• Legal Requirements: When required by law, court order, or regulatory authorities
• Emergency Situations: To protect your health and safety or that of others
• Business Associates: With contracted service providers who assist in our operations (under strict confidentiality agreements)
• Insurance and Payment: With insurance companies for payment and claims processing

5. Your HIPAA Rights

As our patient, you have the following rights regarding your protected health information:

• Right to Access: Request and receive copies of your health records
• Right to Amend: Request corrections to your health information
• Right to Restrict: Request limits on how we use or share your health information
• Right to Confidential Communications: Request that we communicate with you in a certain way or location
• Right to an Accounting: Request a list of disclosures of your health information
• Right to a Paper Copy: Request a paper copy of this privacy notice

6. Data Security

We implement comprehensive security measures to protect your information:

• Physical Safeguards: Secure facilities and locked filing systems
• Technical Safeguards: Encrypted data transmission and secure servers
• Administrative Safeguards: Staff training and access controls
• Regular Monitoring: Ongoing security assessments and updates
• Incident Response: Procedures for addressing any security breaches

7. Website Privacy

Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience and analyze website usage. You can control cookie settings through your browser preferences.

Third-Party Services

We use third-party services including:

• Google Analytics: For website analytics (anonymized data)
• Cloudflare: For website security and performance
• Contact Forms: For processing inquiries

8. Your Choices and Controls

• Communication Preferences: Choose how and when we contact you
• Marketing Communications: Opt out of promotional emails at any time
• Website Cookies: Disable cookies through your browser settings
• Account Information: Update your personal information by contacting us
• Data Deletion: Request deletion of your personal information (subject to legal requirements)

9. Children's Privacy

Our services may be provided to minors under the care of a parent or guardian. We collect and use information about minors only as necessary for providing care services and in accordance with HIPAA and applicable privacy laws. Parents and guardians have the right to access and control their minor child's health information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. For material changes affecting your health information, we will provide direct notice as required by law.

11. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or need to file a complaint, please contact us: